Where to get help during the festive season

We hope that your festive season is full of joy, with memories made with loved ones beside you. However, we know for some of you, the difficulties you may have don’t stop just because it’s the holiday season. During this time, it’s important that you know you have someone to turn to. Whether it’s trouble with your financial situation, your mental health, or if you just need someone to speak with.

How to get in touch with us

Over the festive season from 20th December to 4th January we will be operating on reduced hours, we will have some staff to take calls but please be advised this is for urgent enquiries only. Please see the opening times below:

The opening times are as follows:

20th – 23rd December 09:00am – 6:00pm for urgent enquiries
24th December: 09:00 – 2:00 pm
25th – 28th December Closed
29th – 31st December 09:00am – 2:00pm
1st – 3rd January Closed
4th January Onwards Normal business hours will resume

 

Debt Management Plan customers:

Email us: [email protected]

Call us: 0161 393 7157

IVA customers:

Email us: [email protected]
Call us: 0161 672 8981

Trust Deed customers:

Email us: [email protected]
Call us: 0161 672 8900

DAS customers:

Email us: [email protected]
Call us: 0161 667 2629

 

A to Z of important services and their numbers

If you find you need additional support during the festive season, we have included a list of important services you can contact as well…

Anxiety UK

Charity providing support if you have been diagnosed with an anxiety condition.

Phone: 03444 775 774 (Monday to Friday, 9.30am to 5.30pm)
Website: www.anxietyuk.org.uk

Bipolar UK

A charity helping people living with manic depression or bipolar disorder.

Website: www.bipolaruk.org.uk

CALM

CALM is the Campaign Against Living Miserably, for men aged 15 to 35.

Phone: 0800 58 58 58 (daily, 5pm to midnight)
Website: www.thecalmzone.net

Men’s Health Forum

24/7 stress support for men by text, chat and email. Website: www.menshealthforum.org.uk

Mental Health Foundation

Provides information and support for anyone with mental health problems or learning disabilities. Website: www.mentalhealth.org.uk

Mind

Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)
Website: www.mind.org.uk

No Panic

Voluntary charity offering support for sufferers of panic attacks and obsessive-compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD.

Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider’s Access Charge Website: www.nopanic.org.uk

OCD Action

Support for people with OCD. Includes information on treatment and online resources.

Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider’s Access Charge
Website: www.ocdaction.org.uk

OCD UK

A charity run by people with OCD, for people with OCD. Includes facts, news and treatments.

Phone: 0333 212 7890 (Monday to Friday, 9am to 5pm)
Website: www.ocduk.org

PAPYRUS

Young suicide prevention society.

Phone: HOPElineUK 0800 068 4141 (9am to midnight, every day of the year)
Website: www.papyrus-uk.org

Rethink Mental Illness

Support and advice for people living with mental illness.

Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)
Website: www.rethink.org

Samaritans

Confidential support for people experiencing feelings of distress or despair.

Phone: 116 123 (free 24-hour helpline)
Website: www.samaritans.org.uk

SANE

Emotional support, information and guidance for people affected by mental illness, their families and carers.

Textcare: comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare

Peer support forum: www.sane.org.uk/supportforum
Website: www.sane.org.uk/support

YoungMinds

Information on child and adolescent mental health. Services for parents and professionals.

Phone: Parents’ helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm)
Website: www.youngminds.org.uk

Abuse (child, sexual, domestic violence)

NSPCC

Children’s charity dedicated to ending child abuse and child cruelty.

Phone: 0800 1111 for Childline for children (24-hour helpline)
0808 800 5000 for adults concerned about a child (24-hour helpline)
Website: www.nspcc.org.uk

Refuge

Advice on dealing with domestic violence.

Phone: 0808 2000 247 (24-hour helpline)
Website: www.refuge.org.uk

Alcohol misuse

Alcoholics Anonymous

A free self-help group. Its “12 step” programme involves getting sober with the help of regular face-to-face and online support groups.

Phone: 0800 917 7650 (24-hour helpline)
Website: www.alcoholics-anonymous.org.uk

Al-Anon

Al-Anon is a free self-help “12 step” group for anyone whose life is or has been affected by someone else’s drinking

Phone: 0800 0086 811 (daily, 10am to 10pm)
Website: https://www.al-anonuk.org.uk/

Drinkline

A free confidential helpline for people worried about their own or someone else’s drinking.

Phone: 0300 123 1110 (weekdays 9am to 8pm, weekends 11am to 4pm)

National Association for Children of Alcoholics

National Association for Children of Alcoholics offers free confidential advice and information to everyone affected by a parent’s drinking including children, adults and professionals.

Phone: 0800 358 3456 (Friday, Saturday and Monday 12pm to 7pm and Tuesday, Wednesday and Thursday 12pm to 9pm)
Website: https://www.nacoa.org.uk/

SMART Recovery UK

SMART Recovery UK face-to-face and online groups help people decide whether they have a problem with alcohol and drugs, build up their motivation to change, and offer a set of proven tools and techniques to support recovery.

Phone: 0330 053 6022 for general enquiries about SMART Recovery UK (9am to 5pm, Monday-Friday)
Website: https://smartrecovery.org.uk/

Alzheimer’s

Alzheimer’s Society

Provides information on dementia, including factsheets and helplines.

Phone: 0300 222 1122 (Monday to Friday, 9am to 5pm and 10am to 4pm on weekends)
Website: www.alzheimers.org.uk

Bereavement

Cruse Bereavement Care

Phone: 0808 808 1677 (Monday to Friday, 9am to 5pm) Website: www.cruse.org.uk

Crime victims

Rape Crisis

To find your local services phone: 0808 802 9999 (daily, 12pm to 2.30pm and 7pm to 9.30pm)
Website: www.rapecrisis.org.uk

Victim Support

Phone: 0808 168 9111 (24-hour helpline)
Website: www.victimsupport.org

Drug misuse

Cocaine Anonymous

A free self-help group. Its “12 step” programme involves stopping using cocaine and all other mind-altering substances with the help of regular face-to-face and online support groups.

Phone: 0800 612 0225 (daily, 10am to 10pm)
Website: https://cocaineanonymous.org.uk/

FRANK

Free, confidential information and advice about drugs, their effects and the law. FRANK’s live chat service runs daily from 2pm to 6pm.

Phone: 0300 1236600 (24-hour helpline)
Text a question to: 82111
Website: https://www.talktofrank.com/

Marijuana Anonymous

Phone: 0300 124 0373 (callback service)
Website: http://www.marijuana-anonymous.org.uk/

Narcotics Anonymous

Phone: 0300 999 1212 (daily, 10am to midnight)
Website: www.ukna.org

SMART Recovery UK

SMART Recovery UK face-to-face and online groups help people decide whether they have a problem with alcohol and drugs, build up their motivation to change, and offer a set of proven tools and techniques to support recovery.

Phone: 0330 053 6022 for general enquiries about SMART Recovery UK (9am to 5pm, Monday-Friday)
Website: https://smartrecovery.org.uk/

Eating disorders

Beat

Phone: 0808 801 0677 (adults) or 0808 801 0711 (for under-18s)
Website: www.b-eat.co.uk

Gambling

Gamblers Anonymous

Phone: 0330 094 0322 (24-hour)
Website: https://www.gamblersanonymous.org.uk/

Gam-Anon

Phone: 08700 50 88 80
Website: www.gamanon.org.uk

National Gambling Helpline

Phone: 0808 8020 133 (daily, 8am to midnight)
Website: www.begambleaware.org

National Problem Gambling Clinic

A specialist NHS clinic for problem gamblers aged 13 and over.

Phone: 020 7381 7722 (callback)
Website: https://www.cnwl.nhs.uk/services/mental-health-services/addictions-and-substance-misuse/national-problem-gambling-clinic

Learning disabilities

Mencap

This is a charity that works with people with a learning disability, their families and carers.

Phone: 0808 808 1111 (Monday to Friday, 9am to 5pm)
Website: www.mencap.org.uk

Parenting

Family Lives

Advice on all aspects of parenting, including dealing with bullying.

Phone: 0808 800 2222 (Monday to Friday, 9am to 9pm and Saturday to Sunday, 10am to 3pm)
Website: www.familylives.org.uk

Relationships

Relate

The UK’s largest provider of relationship support.
Website: www.relate.org.uk